Training for Southern Africa’s tourism sector

SATA supports tourism growth across Southern Africa, in line with the SADC Tourism Programme 2020–2030. Training is part of that work, helping people across the sector build the skills they need in their day-to-day roles.

Alongside the training we deliver in person across the region, our online courses allow us to extend that reach and make training available to more people.

What you can expect

Courses are broken into short modules that you can complete at your own pace. Depending on the course, you’ll work through videos, examples and quizzes, with a certificate awarded when you complete the training.

  • Free to take
  • Short, manageable modules
  • Videos, examples and quizzes
  • Learn at your own pace
  • Certificate on completion
  • Currently available in English

Tourism-Focused Customer Service for Border Officials

Better border experiences can make travel across the SADC region easier and improve visitor satisfaction. This course helps border officials understand travellers’ needs, communicate well and provide good service while maintaining security and meeting border requirements.

Who it’s for: Officials and frontline staff who work with travellers at border posts.